Shipping policy
Shipping & Delivery Policy
Effective Date: 07-11-2025
Email: hello@chaoticlvng.com Phone: +91 90567 47640
Business Entity: Chaotic Lvng — A Unit of ANM Retail
1. Overview
At Chaotic Lvng, every order is packed with care to ensure that your candles, fragrances, and accessories reach you safely and in perfect condition.
This Shipping & Delivery Policy explains our order processing times, shipping methods, and customer responsibilities once an order has been placed.
2. Order Processing
All confirmed orders are processed within 3 to 5 business days, excluding weekends and public holidays.
You will receive an email or text confirmation once your order has been packed and dispatched.
During peak seasons, sale periods, or new product launches, processing times may be slightly longer due to high order volumes.
3. Shipping Partners
We partner with trusted courier services such as Delhivery, Blue Dart, and other reputed logistics providers to ensure safe and reliable delivery across India.
Once your order has been shipped, you will receive tracking details via email or SMS.
4. Delivery Timelines
Delivery time varies depending on your location:
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Metro cities: 3 to 6 business days after dispatch
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Non-metro cities: 5 to 9 business days after dispatch
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Remote or rural areas: up to 12 business days
These are estimated timelines and may vary due to courier delays, weather conditions, or other factors beyond our control.
5. Shipping Charges
Shipping costs are calculated at checkout based on your delivery location and order weight.
We occasionally offer free shipping promotions, which will be clearly mentioned on our website during such periods.
6. Order Tracking
Once your order is shipped, you will receive a tracking link to monitor the delivery status in real time.
If you experience any delay or issue with tracking updates, please contact us at hello@chaoticlvng.com or call +91 90567 47640.
7. Incorrect Address or Failed Delivery
Please ensure that your delivery address, contact number, and pin code are entered correctly at checkout.
If a parcel is returned due to an incorrect address, non-availability, or failed delivery attempt, re-shipping charges may apply.
Chaotic Lvng is not responsible for orders lost or delayed due to incorrect or incomplete shipping details provided by the customer.
8. Damaged or Missing Items
If your parcel arrives visibly damaged, please refuse delivery and contact us immediately at +91 90567 47640 within 24 hours.
If an item is missing or broken, share unboxing photos or videos with our team.
We will review and arrange a suitable resolution in line with our Return & Refund Policy.
9. International Shipping
At present, Chaotic Lvng ships only within India.
International shipping may be introduced in the future, and details will be updated on this page when available.
10. Responsibility After Dispatch
Once an order has been dispatched, ownership of the package transfers to the customer.
Any delays or damages occurring during transit are the responsibility of the courier service, though we will assist in resolving such issues wherever possible.
11. Contact Us
For any shipping-related queries, delays, or assistance with your order, please contact us at:
Chaotic Lvng — Customer Care
NIL, Aara Colony, Naushera, Majitha Road
Amritsar, Punjab 143001
Phone: +91 90567 47640
Email: hello@chaoticlvng.com